How can we help you
Pick Up / Delivery
Scheduling your pick up is merely a few clicks away on our Website/App. For bookings, simply register your mobile number, select the service you want, select the quantity, time slots and payment mode. In the unlikely case that your pick-up gets delayed due to unforeseen circumstances, our team will update you before-hand.
If you happen to have missed your pickup/delivery, you can simply reschedule it by calling at our call centre number and we will reschedule it.
We take 24 Hours for express delivery and 48 hours for standard delivery.
You can always call at our call centre number or write us at firstname.lastname@example.org. We will be more than happy to hear from you.
The safety of personal items is in our hearts. Our executives understand this and our quality controls managers are handpicked selected professionals. If your personal items need to be washed a certain way, don't worry – you can give special instructions while placing order.
Pick and delivery is free on orders above Rs 750. We charge a delivery fee of Rs 200 for orders below Rs 750.
From your doorsteps, your clothes land directly to a top notch Laundromat, where they are scrutinized by our quality control manager and sacked in lots with only your clothes. We have state of the art machines which wash and dry your clothes. We then process them as per instruction given by you while placing order.
Our Minimum order value is Rs 750.
Our pick up executives have reusable laundry bags and you just need to give the clothes to our executive and he will segregate the clothes according to the order you have placed and will put your clothes in suitable bags.
If our laundry executives discover that it would not be sensible to wash a certain textile, we will contact you and agree on how to continue. If any item is missing from the list on our website, you can request us to add that item by calling us on 011-71558882
You just need to mention it while placing the order or write it down in the special instruction column in pick up receipt.
Payment / Refund
We accept online payments and cash from our customers to be given to our delivery executive once you have received your clothes. Also, you can pay online while placing the order.
No need to search your pockets for that extra bit, we motivate our executives with ample incentives!
Any discounts/Offers is shown on the website or App. Also, keep checking your inbox regularly for exciting offers.
Once you open the App/website, go to Refer & Earn section in Menu bar and find the unique Referral code. Click on the "Invite Friends" button at the bottom and share to earn some reward for yourself and your friend will earn some reward.
In most of the cases, the money will be refunded automatically. You can also contact us or write to us.
In the unfortunate event of a loss or damage to any item arising out of any negligent omission /commission on part of the Company, the liability of the Company, would be limited to the maximum of 10 times of the amount charged (exclusive of all taxes) by the Company, from the customer, for such item.